Refund Policy

At AceLine, customer satisfaction is important to us. Refunds are only provided for eligible returns that meet the conditions outlined below.

Eligibility for Refund

A refund may be approved if:

• The item was delivered in a physically damaged condition.
• The item has missing parts or accessories.
• The item received is different from the item ordered.

To request a refund, please contact us at sales3@acehard.in with your order number, a description of the issue, and clear photographs of the product.

Return Approval

All refund requests are subject to inspection and approval by AceLine. If your request is approved, we will provide instructions for returning the item.

Items returned without prior approval will not be accepted.

Refund Process

Once the returned item has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to reflect in your account.

Non-Refundable Cases

Refunds will not be issued if:

• The product has been damaged due to misuse, improper installation, or customer negligence.
• The product is returned without its original packaging, accessories, or proof of purchase.
• The returned item does not meet the eligibility conditions stated above.

Contact Us

For any refund-related questions, please contact us at:

Email: sales3@acehard.in