Shipping Policy

AceLine ("we", "our", or "us") operates https://acehard.in. By placing an order on our website, you agree to the following shipping terms and conditions.

General

All orders are subject to product availability. While we make every effort to maintain accurate inventory on our website, occasional stock discrepancies may occur. If an item becomes unavailable after your order is placed, we will contact you to offer one of the following options:

Wait until the item is back in stock.
Receive a refund for the unavailable item.

Shipping Charges

We offer Free Shipping on orders above ₹1,000 within India.

Orders below ₹1,000 will be charged shipping fees based on the package weight and delivery location. The applicable shipping charges will be displayed during checkout before payment.

Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful payment.

Orders are processed from Monday to Friday, excluding public holidays.

Delivery Time

Estimated delivery time within India is 2–7 business days after dispatch. Delivery timelines may vary depending on your location and the courier service.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email or SMS (where applicable) to monitor the status of your shipment.

Delivery Address Changes

If you need to change your delivery address, please contact us before your order has been dispatched. Once an order has been shipped, we may not be able to modify the delivery address.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to weather conditions, courier issues, public holidays, or other unforeseen circumstances. If your order is significantly delayed, please contact us and we will assist you.

Damaged or Incorrect Orders

If your order arrives damaged, has missing parts or accessories, or you receive the wrong item, please contact us within the applicable return period at sales3@acehard.in with your order details and clear photographs of the issue.

Returns & Refunds

For complete information regarding returns, replacements, and refunds, please refer to our Return Policy.

Lost Shipments

If your shipment is confirmed lost by the courier, we will arrange a replacement or issue a refund, depending on product availability and the outcome of the courier's investigation.

Customer Support

For any shipping-related questions or assistance, please contact us at:

Email: sales3@acehard.in